How Corcovado Tour collects, uses, shares and protects personal information connected with inquiries, reservations and tour operations.
Visits to Corcovado National Park, Caño Island Biological Reserve and other protected areas may require visitor information for permits, admission tickets and identity verification. Depending on the activity and official requirements, we may request a full name, passport or identification number, nationality, country of residence, date of birth or age category.
We use these details only for legitimate reservation, access, safety, administrative and legal purposes. Whenever a complete copy of an identification document is not necessary, guests should provide only the specific information requested.
This Privacy Policy applies to personal information handled through corcovadotour.com, contact forms, email, telephone, WhatsApp, social media, quotations, reservations and the delivery of tourism services.
Corcovado Tour is responsible for the collection and handling of information submitted directly to us. Certain service providers and booking platforms may act as independent data controllers under their own privacy policies.
This policy is intended to explain our practices in clear language and should be read together with our Terms and Conditions and, once implemented, our Cookie Policy.
Depending on your inquiry or reservation, we may collect:
Please provide accurate information and avoid sending data that is not necessary for your request.
Government authorities and protected-area administrators may require visitor data to issue permits or admission tickets and may require the original identification document at entry. Corcovado Tour may therefore collect and transmit the minimum information required to manage access to Corcovado National Park, Caño Island Biological Reserve and other regulated destinations.
Identification information may be used to:
Requirements can change, and guests remain responsible for carrying the original valid document requested by the relevant authority.
We may use personal information to:
Depending on the circumstances, we handle information because it is necessary to answer a request, take steps toward or perform a booking contract, comply with legal or official requirements, protect legitimate operational and security interests, or because the person has given consent.
Where consent is the applicable basis, it may be withdrawn for future processing. Withdrawal does not affect processing already performed lawfully and may not require deletion of records that we must retain.
Corcovado Tour does not sell personal information. We may share only the information reasonably necessary with:
Providers receive only data relevant to their role. Some may process information under their own terms and privacy policies.
When a reservation includes a minor, the parent, legal guardian or responsible adult must provide the information required for booking, safety and access. We collect only what is reasonably necessary for those purposes.
Our website and services are not intended for children to independently submit reservation or payment information. If you believe a minor has provided information without appropriate authorization, please contact us.
Payments may be handled by banks, card processors, payment links, travel marketplaces or other external platforms. Corcovado Tour does not intentionally store complete card numbers or card security codes when a transaction is processed by an external payment provider.
The processor or platform may collect information directly and will handle it under its own privacy notice, security practices and legal obligations. We may receive transaction references, payment status, amount, currency and limited payer details needed to reconcile the reservation.
The website may use necessary technologies and, when enabled and appropriately configured, services such as Google Analytics, Google Maps, Google reCAPTCHA, YouTube, Meta Pixel, WordPress, WPML, forms or reservation tools. These services may process device, browser, IP address, interaction or cookie information.
Non-essential analytics, advertising and external-media technologies will be described in a separate Cookie Policy and managed through a consent tool where required. Visitors will be able to accept, reject or configure non-essential categories and later change their choice.
Google Search Console helps measure search performance for the site owner and does not itself require placing a visitor-facing tracking cookie on our pages.
We retain information only for as long as reasonably necessary for the reservation, service delivery, accounting, tax, contractual, insurance, complaint, security and legal purposes for which it was collected. Retention periods vary according to the type of record and applicable obligations. When information is no longer required, we take reasonable steps to delete, securely dispose of or anonymize it.
We use reasonable administrative and technical measures to limit access and protect information against loss, misuse, unauthorized access or disclosure. Access to identification details should be restricted to authorized persons who need them for their work. No website, device, email or messaging service can guarantee absolute security, so guests should avoid sending unnecessary document images or sensitive details.
Subject to applicable Costa Rican law and legitimate retention obligations, you may request access to information about you, correction of inaccurate or incomplete data, deletion or suppression where appropriate, and withdrawal of consent for future processing. You may also opt out of promotional communications at any time.
To protect guests, we may need to verify the identity and authority of the person making a request. We will respond within the period required by applicable law. A request may be limited when records must be kept to complete a service, comply with law or address a legal claim.
Some technology, communications, booking and payment providers may process or store information outside Costa Rica. When we use such providers, information may be subject to the laws and safeguards of another jurisdiction. We select providers for legitimate business purposes and limit the data shared to what is reasonably necessary.
Links to third-party websites, social networks or marketplaces are governed by the privacy practices of those third parties. Corcovado Tour is not responsible for their independent policies.
We may update this Privacy Policy when our services, website tools, providers or legal obligations change. The current version will be published on this page with a revised “Last updated” date. Material changes may also be communicated through an appropriate additional notice.
For questions, corrections, deletion requests or other privacy matters, contact Corcovado Tour through our official contact channels:
Email: use the email address published in the website footer
WhatsApp: +506 8747 9930
Contact page: corcovadotour.com/corcovado-tour-contact-us/
Country of operation: Costa Rica
Please write “Privacy Request” in the subject or first line and describe the request clearly. Do not include a full copy of an identification document unless we specifically confirm that it is necessary.
Protecting visitor information is part of responsible tour operations. Our public policies, booking forms, consent tools and internal procedures must remain consistent with the services and technologies we actually use.